BEFORE BOOKING, PLEASE NOTE OUR CANCELLATION & BOOKING POLICY

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In the interest of convenience for our clients, we currently operate a booking policy that doesn't require payment or deposits in advance, for consultations, appointments, and some of our treatments that are 30 minutes or less.  

To enable us to operate in this way, we require a minimum 48 hour notice of cancellation and trust that our clients understand why this is necessary and will do their best to attend their booked appointment. 

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Treatment Deposits

Certain bookings that have a duration of more than 30 minutes require a non-refundable and non-transferable retainer deposit of £40 to secure each booking.  This will be deducted from treatment cost PER visit. Deposits are taken online when your booking is made. You are able to move your appointment ONCE with over 48 hours notice.

(Please Note, emails received on a Saturday or Sunday will be actioned on the Monday, this means the cancellation notice will take place from the Monday).  We request 48 hours or more, notice of cancellation, or rescheduling and, in the event that this isn't provided, or failure to attend, this fee will be taken as payment for the appointment. 

Should you wish to rebook, then a further deposit, or full payment in advance, will be required for the next appointment.

 

A FREE Consultation

- is offered for most treatments and concerns, and this can be rescheduled with 48 hours or more notice.  Only one free consultation is provided for any specific concern and late cancellation, or failure to attend, will result in any subsequent cancellations being chargeable at £35 each for a 15 minute appointment and £50 for a 30 minute appointment. 

This also applies to patch tests.

 

Treatment Appointments of 30 minutes and less

- Currently, no deposit is required for most of these treatments, however, cancellation within 48 hours and non-attendance will result in any deposit being non-refundable or transferable. Non-attendance, cancellation on the day, and persistent late notification will result in full payment being requested in advance of any future bookings.

In the event that the appointment was for a treatment that is part of a course, this treatment will be considered as used and deducted from the remaining treatments within the course, or a fee of £40 being payable. 

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Booked Course Refund

- Courses are priced at a discount on the individual treatment price.  In the event that a course is cancelled for any reason before it has been completed, and a refund is requested on the balance of any remaining treatments, this will be calculated by calculating the combined value of any completed treatments at their individual, full price, and subtracting this from the total paid for the course.  The difference between the two amounts will be the amount to be refunded. E.G.:

Treatment value: £100

Course of 6 price: £400

Cancellation after 3 treatments = £300 value at full price = £100 refund

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MOVING APPOINTMENTS

Once your appointment has been made you are able to move the date and time on ONE occasion.  This is due to the increase in admin time taken to re-fill and move your appointments. After you have moved your appointment once you will not be able to move the deposit over again to a new slot, the deposit will be retained and a brand new slot will need to be booked.  (please note deposits are only taken for treatments lasting over 45 minutes) 

 

 

We run an automated, electronic clinic where all Booking Reminders and Booking Confirmations are sent via Email and Text.  

We do everything in our power to remind and confirm your appointments. 

 

Any queries please email :